Privacy Policy – ecogrow

Last Updated: October 15, 2025

Welcome to EcoGrow, operated by Trident Enterprises (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ecogrow.org.in), make purchases, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that can identify you directly or indirectly. This includes:

Personal Identifiable Information (PII):
- Contact Information: Name, email address, phone number, shipping address, billing address.
- Account Information: Username and password if you create an account.
- Payment Information: While we process payments through secure third-party gateways (e.g., Stripe, PayPal, Razorpay), we do not directly store your credit card details. We may receive limited transaction information (like the last four digits of your card) from these processors to confirm your payment.
Order Information: Details about the products you purchase, order history, and delivery preferences.
Communication Information: Any information you provide when you contact us via email, phone, or contact forms (e.g., customer service inquiries, feedback).
Automatically Collected Information (Non-PII):
- Usage Data: IP address, browser type and version, operating system, pages viewed, time spent on pages, referral sources, and other website activity data.
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Collect Your Information

We collect information in several ways:

Directly From You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact us.
Automatically: Through cookies and other tracking technologies as you navigate and interact with our website.
From Third-Party Service Providers: Such as payment gateways and shipping partners, who provide us with transaction and delivery status updates.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Process and Fulfill Orders: To process your purchases, arrange for shipping, and deliver products to you.
To Manage Your Account: To create and maintain your user account on our website.
To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
To Improve Our Website and Services: To understand how users interact with our site, diagnose technical problems, and enhance user experience, product offerings, and marketing efforts.
For Marketing and Promotions: To send you updates, newsletters, special offers, and promotions (only if you have opted in to receive such communications). You can opt out at any time.
For Security and Fraud Prevention: To protect our website and users from fraudulent activities and unauthorized access.
To Comply with Legal Obligations: To meet any applicable legal, regulatory, or governmental requirements.

4. Sharing Your Information

We may share your information with third parties only in the following circumstances:

Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, and customer service. These providers have access to personal information only as needed to perform their functions and are obligated to maintain its confidentiality.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe such action is necessary to protect the rights, property, or safety of EcoGrow, our users, or others.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

Remember your preferences and login details.
Analyze website traffic and usage patterns.
Personalize content and advertisements.
Manage your shopping cart.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to process transactions, maintain your account, and comply with legal obligations.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request the deletion of your personal data under certain conditions.
Right to Object: Object to the processing of your personal data for certain purposes (e.g., direct marketing).
Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

EcoGrow (Trident Enterprises)
Kamal Paper Board Mills,
Somanath Mandir Road, Jind (126102)

Email: abcpaperindia@gmail.com
Phone (International Enquiry): +91 9466617501
Phone (Domestic Enquiry): +91 9416060618